Shipping & Digital Delivery Policy
Last Updated: 4 November 2026
Thank you for choosing DZYVO.
This Shipping & Digital Delivery Policy explains how products and services purchased through dzyvo.com are delivered.
DZYVO currently provides digital products and digital services and does not sell or ship physical products.
Delivery Timelines at a Glance
- Digital products (ebooks, guides and PDF resources): delivered instantly after successful payment. The download link appears on the order confirmation page and is also sent to the email address used at checkout.
- If you do not receive your product: please check your spam or promotions folder, then contact hello@dzyvo.com if it has not arrived within 24 hours of payment. We will resend the download link or provide another way to access your purchase.
- Digital services (website design, digital marketing and SEO): delivered online according to the timeline agreed in writing before work begins. We confirm the start date within 2 working days of receiving payment.
- Shipping charges: none. DZYVO does not ship physical products.
Further details about digital delivery are explained in the sections below.
1. No Physical Product Shipping
DZYVO currently does not sell physical goods.
Therefore:
- We do not provide physical product shipping.
- No physical delivery charges apply to DZYVO’s digital products.
- No courier or postal delivery is required for digital products.
- Customers are not required to provide a physical shipping address for a digital product unless such information is specifically required for another legitimate purpose.
If DZYVO introduces physical products in the future, this policy will be updated before such products are offered for purchase.
2. Digital Product Delivery
DZYVO may offer digital products such as:
- E-books
- Guides
- Templates
- Educational resources
- Digital tools
- Downloadable files
- Other digital materials
Digital products are delivered electronically.
Depending on the product and website configuration, delivery may take place through:
- A download link shown after successful payment
- An order confirmation email
- A download link sent by email
- Your DZYVO customer account
- Another electronic method specified on the relevant product page
The exact delivery method may vary depending on the product.
3. When Will I Receive My Digital Product?
Digital products are generally made available after successful confirmation of payment.
In normal circumstances, delivery should be available shortly after the payment has been successfully processed.
However, a short delay may occasionally occur because of:
- Payment verification
- Technical problems
- Website maintenance
- Email delivery delays
- Hosting or server issues
- Security checks
- Third-party payment or delivery services
For digital goods, Razorpay’s published dispute guidance currently suggests allowing up to 1 business day for non-receipt before escalating a delivery issue. This is a reference point rather than a guarantee of DZYVO’s delivery time.
4. If You Do Not Receive Your Digital Product
If you have completed a successful purchase but cannot access or receive your digital product, please contact us.
Email:
Please include:
- Your name
- Email address used for the purchase
- Order or transaction number, if available
- Name of the purchased product
- Date of purchase
- A brief description of the problem
We will review the transaction and help you access the purchased product where appropriate.
5. Incorrect Email Address
Customers are responsible for providing a valid and accessible email address when placing an order.
If a digital product is sent to an incorrect email address because incorrect information was provided during checkout, please contact us as soon as possible.
We may be able to assist with correcting the delivery information after verifying the transaction and ownership of the purchase.
6. Download Problems
If you experience problems downloading a purchased digital product, please contact us.
Possible technical issues may include:
- Broken download link
- Corrupted file
- Incomplete download
- Access problem
- Expired or invalid download link
- Technical problem with the DZYVO website
Where appropriate, DZYVO may provide a replacement download link or another reasonable method of accessing the purchased product.
7. Device and Software Compatibility
Before purchasing a digital product, customers should review the product description and any stated technical requirements.
DZYVO is not responsible for compatibility problems caused by a customer’s device, operating system, application, software, internet connection, or other equipment where the applicable requirements were clearly stated before purchase.
If a product does not work as reasonably described or the supplied file is defective, please contact us so that we can investigate the issue.
8. Service Delivery
DZYVO also provides digital services such as:
- Website design and development
- WordPress website development
- Digital marketing
- SEO
- Other digital solutions
Services are delivered electronically and/or remotely unless otherwise agreed with the client.
The delivery schedule for a service depends on:
- Scope of work
- Project requirements
- Agreed timeline
- Client cooperation
- Availability of required content and information
- Timely approvals and feedback
- Third-party services where applicable
The specific service delivery schedule may be agreed with the client before work begins.
9. Client Responsibilities for Service Delivery
To help us deliver services on time, clients may need to provide:
- Business information
- Website content
- Images and logos
- Domain or hosting access
- WordPress access
- Other required credentials
- Approvals and feedback
If required information or approvals are delayed, the project delivery timeline may also be delayed.
10. Third-Party Delivery Services
DZYVO may use third-party providers for certain aspects of digital delivery, including:
- Payment processing
- Email delivery
- Website hosting
- Cloud storage
- Software platforms
- Digital product delivery
The availability and delivery performance of these third-party services may be affected by factors outside DZYVO’s direct control.
11. Payment Confirmation
Digital product delivery may depend on successful payment confirmation.
If a payment is pending, declined, reversed, cancelled, or otherwise not successfully completed, the digital product may not be made available until the transaction is successfully confirmed.
If money has been deducted from your account but your order has not been confirmed, please contact us with your transaction details.
12. Failed or Delayed Delivery
If a digital product cannot be delivered because of a technical problem on DZYVO’s side, we will make reasonable efforts to:
- Restore access
- Provide a replacement download
- Provide another reasonable delivery method
If the product cannot be delivered or the issue cannot reasonably be resolved, the matter may be handled according to our Refund & Cancellation Policy and applicable law.
13. International Customers
DZYVO’s digital products and services may be accessible to customers outside India where permitted and supported.
Digital products do not require physical shipping and therefore do not involve international courier or shipping charges.
Customers are responsible for ensuring that their purchase and use of a digital product or service complies with applicable laws in their jurisdiction.
14. Changes to This Policy
DZYVO may update this Shipping & Digital Delivery Policy from time to time to reflect:
- Changes to digital delivery methods
- New products or services
- Changes to payment providers
- Changes to website functionality
- Changes to applicable laws or regulations
The updated version will be published on this page with a revised Last Updated date.
15. Contact Us
If you have questions about digital product delivery or service delivery, please contact us:
DZYVO Web & Digital Solutions
Owned and operated by Omprakash R. Patel
Email: hello@dzyvo.com
Website: dzyvo.com