Refund & Cancellation Policy
Last Updated: 29 October 2026
Thank you for choosing DZYVO.
This Refund & Cancellation Policy explains the circumstances under which refunds, cancellations, and service-related adjustments may be available for products and services purchased through dzyvo.com.
DZYVO currently provides digital products and digital services and does not sell or ship physical products.
By purchasing a product or service from DZYVO, you acknowledge and agree to this policy, subject to applicable law.
1. Digital Products
DZYVO may offer digital products such as:
- E-books
- Guides
- Templates
- Educational resources
- Digital tools
- Downloadable materials
- Other electronically delivered products
Because digital products are delivered electronically and may be accessed or downloaded after purchase, digital product purchases are generally non-refundable once the product has been successfully delivered or made available for download.
However, a refund may be considered in appropriate circumstances described below.
2. When a Digital Product Refund May Be Considered
A refund request for a digital product may be considered if:
- You were charged more than once for the same purchase due to a technical or payment error.
- You paid successfully but the purchased digital product was not delivered or made available because of a technical problem on our side.
- The delivered file is materially defective or corrupted and we are unable to provide a working replacement.
- We supplied a materially different product from the product that was described at the time of purchase.
- A refund is required under applicable law.
Before requesting a refund for a technical issue, please contact us so that we have an opportunity to resolve the problem or provide a replacement where appropriate.
3. Digital Product Refunds After Download or Access
Once a digital product has been successfully delivered, downloaded, or made available to you, a refund will generally not be available simply because:
- You changed your mind.
- You no longer need the product.
- You purchased the wrong product.
- You expected the product to contain different information.
- You did not review the product description before purchasing.
- You were unable to use the product because your device or software does not support it, where the applicable requirements were clearly stated before purchase.
This does not limit any consumer rights or remedies that cannot legally be excluded.
4. Duplicate or Incorrect Payments
If you believe that you have been charged twice for the same transaction, please contact us as soon as possible.
After verifying the transaction, any confirmed duplicate payment may be refunded to the original payment method, subject to the applicable payment provider’s procedures.
5. Service Cancellation
DZYVO may provide services such as:
- Website design and development
- WordPress website development
- Digital marketing
- SEO
- Other digital services
Service cancellations will depend on the stage of the project and the specific agreement between DZYVO and the client.
If you wish to cancel a service, contact us as soon as possible.
Before work begins
If the service has not yet started, a cancellation may be considered according to the agreed service terms.
Any refund will depend on whether payment-processing charges, third-party costs, preparation work, or other non-refundable expenses have already been incurred.
After work has started
Once work has started, the amount already paid may not be fully refundable because DZYVO may already have spent time and resources on research, planning, design, development, configuration, content preparation, or other project work.
Any applicable refund will be assessed based on:
- Work already completed
- Resources already used
- Third-party costs
- Project stage
- Amount already paid
- The specific agreement with the client
6. Service Cancellation by DZYVO
In exceptional circumstances, DZYVO may be unable to continue providing a service.
If DZYVO cancels a service before the agreed work is substantially completed, we will communicate with the client regarding the appropriate next steps.
Where appropriate, a refund or adjustment may be provided for the portion of the service that has not been delivered, subject to the specific agreement and applicable law.
7. Delays Caused by the Client
Project timelines may be affected if the client does not provide required:
- Content
- Images
- Logos
- Business information
- Website credentials
- Hosting or domain access
- Approvals
- Feedback
- Other necessary information
A delay caused by missing information or delayed client responses does not automatically create a right to a refund.
8. Third-Party Costs
Some projects may require third-party services such as:
- Domain registration
- Web hosting
- Premium themes or plugins
- Software subscriptions
- Stock assets
- Email services
- Payment services
- Other third-party products or services
Where such costs have already been incurred specifically for a client’s project, those amounts may be non-refundable if the third-party provider does not provide a refund.
The applicable third-party provider’s own terms may also apply.
9. How to Request a Refund or Cancellation
To request a refund or cancellation, contact us at:
Email: hello@dzyvo.com
Please include:
- Your name
- Email address used for the purchase
- Order or transaction number, if available
- Product or service name
- Date of purchase
- Reason for the refund or cancellation request
- Relevant supporting information or screenshots, where applicable
Providing complete information helps us review the request more efficiently.
10. Refund Review
After receiving a refund request, DZYVO may review:
- The transaction details
- The product or service purchased
- Delivery or download status
- Project status, where applicable
- The reason for the request
- Relevant communications
- Applicable third-party payment records
- Any applicable legal requirements
We may contact you for additional information if necessary.
11. Refund Processing
If a refund is approved, we will generally initiate the refund through the original payment method where technically and operationally possible.
The time required for the refunded amount to appear in your account may depend on the payment gateway, bank, card issuer, or other financial institution.
DZYVO cannot guarantee the exact time taken by a third-party financial institution to credit the refunded amount.
Where a payment gateway such as Razorpay is used, its applicable procedures may also affect the refund process. Razorpay’s current terms state that refunds initiated through its platform are routed to the same payment method used for the transaction, subject to the applicable process and availability of funds.
12. Payment Gateway Charges
Where applicable, payment gateway or transaction charges may be incurred when processing a payment.
The treatment of such charges in a refund will depend on the circumstances of the transaction, the payment provider’s procedures, applicable law, and the specific terms communicated to the customer.
DZYVO will not use this provision to restrict any refund or consumer right that is required by applicable law.
13. Fraudulent or Unauthorized Transactions
If you believe that an unauthorized transaction has been made using your payment method, please contact us immediately.
You should also contact your bank, card issuer, or payment provider where appropriate.
DZYVO may investigate transactions that appear fraudulent, unauthorized, duplicated, or otherwise irregular.
14. Promotional and Discounted Purchases
Products or services purchased under a special promotion, discount, bundle, or limited-time offer may have specific refund or cancellation conditions.
Any special conditions applicable to a particular offer will be communicated at the time of purchase and will apply in addition to this policy.
15. Consumer Rights
Nothing in this Refund & Cancellation Policy is intended to remove, restrict, or override any rights or remedies available to consumers under applicable law.
Where applicable law provides a mandatory right to a refund, cancellation, replacement, compensation, or other remedy, that right will continue to apply.
16. Changes to This Policy
DZYVO may update this Refund & Cancellation Policy from time to time to reflect:
- Changes to our products
- Changes to our services
- Changes to payment methods
- Changes to refund procedures
- Changes to applicable laws or regulations
The updated version will be published on this page with a revised Last Updated date.
17. Contact Us
If you have any questions regarding refunds, cancellations, orders, or this policy, please contact:
DZYVO Web & Digital Solutions
Owned and operated by Omprakash R. Patel
Email: hello@dzyvo.com
Website: dzyvo.com